FAQs

When will I receive my order?
It takes us between 2 and 5 business days to process an order, after which we will ship it to you. You should also consider the shipping time, which depends on your location, but you can estimate it as follows:
● USA: 3-4 business days
● Europe: 3-7 business days
● Australia: 2-14 business days
● Japan: 4-8 business days
● International: 10-20 business days

Where is my order shipped from?
We work with a print-on-demand company with management centers distributed worldwide!

Will I have to pay customs duties for my order?
International orders may incur additional customs charges. This fee is not under our control, and it is up to your local customs agency. Customs policies vary greatly between countries, so we recommend contacting your local authorities to clarify this point.

My order should have arrived by now, but I haven't received it yet. What do I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to ensure there are no errors in the shipping address.
● Inquire about your order at your local post office.
● Ask your neighbors if the carrier has left your package with them.

Pro tip: Avoid theft. If you won't be home on the delivery day, use your work address or wherever you'll be.

If the address is correct and the package is not at the post office or with your neighbors, contact us at somosgigantespr@gmail.com with your order number.
If there is any issue with your shipping address, we could resend your product, but you will have to bear the costs.

Pro tip: Your postal code is a crucial part of your address. Make sure to enter it correctly.

 

 

Orders

How are the products made?
We work with a print-on-demand dropshipper, which has production and logistics centers distributed worldwide. Your orders are printed and shipped from the center closest to the customers' final address.

How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, contact us at somosgigantespr@gmail.com.

I received the wrong or damaged product. What do I do?
We're sorry if your product arrived damaged. To resolve it as soon as possible, send us an email at somosgigantespr@gmail.com within a week from the delivery date with photos of your damaged product, your order number, and any other details you have about the order. We will contact you with a solution as soon as possible!

 

 

Returns

What is your return policy?
We do not offer returns or exchanges, but if something happens with your order, please contact us at somosgigantespr@gmail.com.

Do you refund money?
We only offer refunds to customers who receive wrong or damaged items. If this is your case, please contact us at somosgigantespr@gmail.com with photos of your item, and we will find a solution.

Can I exchange a product for a different size or color?
At this time, we do not offer exchanges. If you're unsure about which size will fit you best, check our size guides in the product descriptions.

It's not a common case, but it can happen that there's an error in the labeling of a product. If that's the case, contact us at somosgigantespr@gmail.com within a week from the delivery date. Include your order number and photos of the item in question, and we will assist you as soon as possible.